Shipping policy
Delivery, from our door to yours
Standard worldwide shipping is free for our current collection. If you select a different delivery service, any charge is shown before you complete checkout. Here is what to expect after placing an order.
Getting your order ready
Our current designs are in stock. Orders are normally processed within 1–2 business days, equivalent to 24–48 business hours. Weekends and UK public holidays are not working days; orders received then enter processing on the next business day.
Estimated travel times
These estimates start after dispatch and are measured in business days, rather than calendar days:
- United Kingdom: 2–5 business days
- European Union: 4–10 business days
- United States, Canada and selected international destinations: 5–12 business days
- Other worldwide destinations: 7–18 business days
Carrier demand, local conditions, weather and customs can affect these estimates. A delivery estimate is not a guaranteed arrival date unless we expressly agree otherwise. Unless a different period has been agreed with you, delivery will take place within 30 days of the contract being made, as required by applicable law.
Following your parcel
We send tracking details after your order ships. The first carrier update may take up to 48 hours to appear. If tracking does not update or your parcel appears delayed, contact support@hellovale.com with your order number and we will investigate.
Addresses and changes
Please check the delivery address before ordering. Email us as soon as possible if it needs changing. We will try to help before dispatch, but cannot promise an alteration once the parcel is with the carrier. Our responsibility for the goods continues until they are delivered to you or someone you nominate, subject to applicable law.
Customs and local charges
For international shipments, local import taxes, customs duties or handling fees may be payable by the recipient unless checkout expressly states that they are included. Local customs procedures can also add time. We cannot undervalue goods or describe an order inaccurately on customs documents.
If delivery goes wrong
Tell us promptly if an item arrives damaged or a parcel is missing. Photographs of the packaging and damage, where available, help us investigate with the carrier. We will work with you on an appropriate replacement or refund without reducing your statutory rights.
A parcel returned because of an incorrect address, refused delivery, unpaid import charges or unsuccessful delivery attempts may need a new shipment. Where the cause was within the recipient’s control, reasonable redelivery costs may apply. We will explain any charge before arranging it.
Knife-set deliveries
Knife sets are intended for adults aged 18 and over. Orders and deliveries must meet the age-verification and other legal requirements applicable to the destination. Contact us if you need information about delivery eligibility before ordering.
Need a hand?
For dispatch, tracking and delivery questions, email support@hellovale.com and include your order number.
HELLOVALE LTD
Company number 17491674 · Registered in England and Wales
Office 7565, 58 Peregrine Road, Hainault, Ilford, Essex, IG6 3SZ, United Kingdom
support@hellovale.com
Last updated: 4 October 2026